contact us

We read every message

Whether you are curious about membership, need help interpreting a visit summary, or want to partner on a community screening day, our communications team routes your note to the right clinician or administrator. Expect a reply within one business day, often sooner for scheduling questions.

Please do not send emergency symptoms through this form. If you are experiencing severe pain, difficulty breathing, or sudden neurological changes, seek immediate emergency care local to you.

Media and education partners

Journalists and educators may request interviews about preventive care trends, clinic operations, or community programs. Include your deadline and topic focus so we can connect you with an appropriate spokesperson.

Feedback we act on

Tell us when instructions felt unclear, when wait times stretched, or when a clinician made you feel heard. Monthly quality meetings review anonymized feedback and assign improvements with due dates members can ask about.

Records and forms

Request chart copies or vaccination records through this form with the date range you need. We verify identity before releasing documents and deliver secure portal downloads when possible.

Collaborative care inquiries

External therapists, midwives, and specialists may request coordination letters with member authorization. Include your role, contact email, and care focus so we route messages to the correct pod leader.

Accessibility feedback

Report barriers you encounter in clinic spaces or digital tools. Photos or descriptions help our facilities team prioritize fixes such as signage contrast, door pressure, or caption accuracy on videos.

Response times and escalation

General inquiries receive a reply within one business day. Billing disputes and records requests may take slightly longer while we verify identity. If a message affects active treatment—such as a medication reaction—note that in the subject line of your email card so triage nurses prioritize review.

Staying connected between visits

Contact us when portal access fails, when you need a visit summary resent, or when you want to suggest a blog topic for the education team. We route each note to the pod that knows your chart so you are not starting from zero with every message.

Partnership proposals

Community organizers and employers may propose screening days or lunch-and-learn series. Include expected audience size, preferred months, and whether you need bilingual materials. Our outreach coordinator responds with feasibility and typical pricing ranges from our plan page.

Privacy when you write to us

Do not include full clinical histories in this form if you are not yet a member; use the portal after enrollment for sensitive details. We encrypt messages in transit and route them to secure inboxes staffed by trained administrators who understand health privacy expectations.

Language preferences

State your preferred language in the message field and we will match you with staff or translated templates when available. We continue expanding bilingual education materials based on requests logged through this page.

Volunteer and student inquiries

Students seeking shadowing or observership should describe school requirements, immunization status, and desired departments. Volunteer coordinators reply with orientation dates and confidentiality agreements that must be signed before any clinic access is granted.